Top 10 Free Request Ticket Templates

Having Request Tickets in your life can streamline the process of managing various types of requests, from bug reports to feature suggestions. It ensures that all requests are tracked, prioritized, and addressed in an organized manner. A Request Tickets template in Notion can help by providing a structured format for submitting and monitoring these requests, making the process more efficient and transparent.

Before you dive into creating your own Request Tickets system, take a look at these Notion templates below to simplify the process and get you started on the right foot.

What Should Request Tickets Templates Include?

Choosing the right Request Tickets template in Notion can streamline your workflow and enhance your team's efficiency. Here are key components to look for in a template:

Clear Categorization: The template should have well-defined categories for different types of requests to facilitate easy sorting and prioritization.
Status Tracking: It's essential to have a status indicator that shows whether a request is pending, in progress, or completed to keep everyone updated.
Responsibility Assignment: There should be a section to assign tasks to specific team members, ensuring accountability and clarity in task management.
Deadline Dates: Including deadline dates helps in tracking the urgency of requests and managing them within the expected timelines.

With these components, a Notion Request Tickets template can significantly improve how requests are managed and executed within your team.

What Should Request Tickets Templates Avoid?

When selecting a Request Tickets template in Notion, it's important to be aware of certain features that might complicate or hinder your workflow rather than streamline it. Here are three key components to steer clear of:

Overly Complex Fields: Templates with too many specific fields can make ticket submission tedious and discourage users from completing the form.
Fixed Categorization: Avoid templates that do not allow customization of categories. Flexibility in categorization is essential for adapting the template to diverse needs and issues.
Lack of Integration Features: Templates should support integration with other tools used in your workflow. A template without integration capabilities can isolate your ticketing process, making data transfer inefficient.

Choosing the right template involves looking for simplicity, flexibility, and integration potential to ensure it enhances your team's efficiency and effectiveness in handling requests.

1Aufgabenliste

Behalte den Status täglicher Support-Aufgaben im Blick: Jeder Aufgabe können beliebig viele Personen sowie Prioritäten, Tags und Fristen zugewiesen werden.
Jeder Punkt auf der Liste hat eine eigene Notion-Seite, auf der du Notizen, Dokumentationen, Bilder und weiterführende Aufgaben sammeln kann.

2API template

The API documentation template helps individuals, teams, and companies by providing a clear and organized structure for presenting API information, making it easier to understand and utilize. This in turn fosters better collaboration, streamlines development processes, and reduces time spent on troubleshooting. By improving API comprehension and usability, the template ultimately enhances productivity and the overall quality of applications built using the documented APIs.

3Bug-Tracker

Ermögliche Menschen, Bugs zu melden und den Fortschritt der Meldung dann zu verfolgen, während sie vom Team priorisiert und gelöst werden.

4Funktionsanfragen

Die Vorlage für Funktionsanfragen vereinfacht die Verwaltung von internen Vorschlägen für neue Funktionen. Dieses Tool bietet eine komfortable Datenbank, in der Teammitglieder Probleme melden oder Verbesserungen vorschlagen können. Sie beinhaltet eine Vielzahl von Ansichten zum Sortieren nach Status, Art oder persönlicher Anfrage, was effizientes Tracking ermöglicht.

Eine Vorlagenvorschau für Funktionsanfragen

5New Hire Onboarding

Eine Vorlagenvorschau für New Hire Onboarding

6Feedback-Tracker

Der Feedback-Tracker ist eine umfangreiche Vorlage, die Kundenprofile, Feedbackanfragen und Produktanforderungsdokumente (PRDs) durch eine Reihe miteinander verbundener Datenbanken verbindet und es dadurch leicht macht, Kundenfeedback zu verwalten und zu analysieren. Durch die Förderung einer engeren Feedbackschleife zwischen Kund/-innen, Produktmanager/-innen und Lösungsentwickler/-innen versetzt diese Vorlage dein Team in die Lage, die Kundenbedürfnisse besser zu verstehen, Prioritäten für die Funktionsentwicklung zu setzen und kontinuierliche Produktverbesserungen auf der Grundlage realer Erkenntnisse vorzunehmen.

Eine Vorlagenvorschau für Feedback-Tracker

7Contact form

With Paperfrom you can build a powerful contact form on your website with added creativity and flexibility of Notions web pages. Everything is customisable to your brand so you can create an eye-catching UX that will wow your customers.

8IT Support Center & Issue Tracker

Your IT team’s external home. Store FAQs, knowledge articles as well as issue trackers and boards of live known issues.

Eine Vorlagenvorschau für IT Support Center & Issue Tracker

9Notion's feedback tracker

Collecting feedback is a necessary step in any growing startup looking to better their product. This feedback tracker helps you consolidate all your product feedback from different platforms into a single, accessible database. Use the Notion Web Clipper to quickly collect online suggestions and embed the details into a subpage.

You can prioritize certain features over others by breaking down feedback into quantifiable feedback tags. Use this template to give your customers a voice and drive clarity around what the team wants to run after.

Eine Vorlagenvorschau für Notion's feedback tracker

10Customer Feedback Tracker (with charts)

This template provides a starting point for tracking key product metrics and making charts to visualize them. It demonstrates how to measure and graph NPS score, which measures customer satisfaction 1-10. It also measures how disappointed customers would be if your product disappeared tomorrow, a metric popularized the the email client Superhuman. Finally, it shows an example of how to chart churn by month.

Eine Vorlagenvorschau für Customer Feedback Tracker (with charts)

Closing Thoughts

Utilizing these templates streamlines your request management process, ensuring efficiency and clarity. They are designed to be user-friendly and adaptable to any project or team size.

Start implementing these tools today to see immediate improvements in your workflow. Their customization capabilities allow you to tailor each template to fit your specific needs, enhancing productivity.

What is a Ticket Lifecycle?

The sequence of stages a request ticket goes through from creation to resolution, including submission, review, assignment, and closure.

What is an Escalation Path?

A predefined route that a request ticket follows when it requires higher authority intervention or specialized attention beyond initial support levels.

What is a Service Level Agreement (SLA)?

A formal document that defines the level of service expected by a customer from a supplier, laying out the metrics by which service is measured and the remedies or penalties, if service levels are not achieved.