Best 10 Customer Journey Templates for Marketing Communications Managers

For each stage, you can see where and what actions the user has taken, and what emotions they experience at each stage.

Running an e-commerce store solo? Simplify your day-to-day with this straightforward Notion template.

📊 All-in-One Dashboard: Add your monthly sales, pending refunds, and current campaigns, so you can have everything in one snapshot.

📝 Refunds & Exchanges, Simplified: Track your returns and swaps. Keep it clean and easy to follow.

🗓 Weekly Reminders: Inventory checks don't come naturally, I know. A simple list can do wonders for your productivity.

🎯 Campaign Calendar: Plan ahead for big sale days and jot down marketing notes. A calendar made for your needs.

✍️ Feedback & Milestones: A dedicated space for customer insights and your personal achievements.

🔍 Quick-Access Resources: Your suppliers and tools, all in one spot. No more endless searching.

Optimize customer acquisition, retention, and profitability by analyzing the best moment at each stage. The methodology allows you to detect key moments in the experience, reinforce the loyalty of existing users through timely actions, and improve the profitability and reputation of your project by optimizing the user experience.

There are amazing tools to build Customer Journey Maps in the market. However, this Notion Template is an excellent option for small businesses and solopreneurs. You pay once and you will be able to build unlimited customized maps.

Identify the needs of users or customers to discover how your product can satisfy them, directly in Notion.

A meticulously crafted template, filled with frameworks and examples, tailored to help you to create comprehensive user journey maps with ease in Notion.

Our User Journey Map template offers a detailed approach to understanding your users' experiences. The database allows you to map key stages like activation and onboarding, while tracking actions, touchpoints, emotions, and more. By identifying opportunities and pain points, you can better strategize your user engagement. The embedded Miro board and Figjam file offer visual renditions of the user journey, helping your team gain a comprehensive understanding of your users' interactions with your product or service.

The first 100% secure client portal inside of Notion. The two-part configuration gives internal teams a separate page to work on the client project whilst also allowing you to pick-and-choose what gets shared with the client.

INCLUDED: A ready-to-use template that makes the proposal writing process a flash. The integrated project timeline database creates complete synchronicity between the sales and client fulfilment team.

Customer journey maps are an essential piece of any marketing or product strategy, but trying to fit all the subtle (and critical) details into a 5x5 grid just isn't viable.

This template lets you leverage Notion's infinite canvas to map richly detailed customer journeys that convert.

You can use it to help you or your team map out:

- Key user journey stages
- Target personas
- Goals & pain points
- Actions & endpoints
- Use cases, touch points
- Key projects & campaigns
- Surveys, targets, KPIs and more.

Clear steps to improve your UX process. Ready-to-use templates such as Project Kickoff, Customer Journey Map, Concept Testing, and more, helping you to optimize your workflow. Solutions that can be applied to any UX project.