Top 10 Free Request Ticket Templates

Having Request Tickets in your life can streamline the process of managing various types of requests, from bug reports to feature suggestions. It ensures that all requests are tracked, prioritized, and addressed in an organized manner. A Request Tickets template in Notion can help by providing a structured format for submitting and monitoring these requests, making the process more efficient and transparent.

Before you dive into creating your own Request Tickets system, take a look at these Notion templates below to simplify the process and get you started on the right foot.

What Should Request Tickets Templates Include?

Choosing the right Request Tickets template in Notion can streamline your workflow and enhance your team's efficiency. Here are key components to look for in a template:

Clear Categorization: The template should have well-defined categories for different types of requests to facilitate easy sorting and prioritization.
Status Tracking: It's essential to have a status indicator that shows whether a request is pending, in progress, or completed to keep everyone updated.
Responsibility Assignment: There should be a section to assign tasks to specific team members, ensuring accountability and clarity in task management.
Deadline Dates: Including deadline dates helps in tracking the urgency of requests and managing them within the expected timelines.

With these components, a Notion Request Tickets template can significantly improve how requests are managed and executed within your team.

What Should Request Tickets Templates Avoid?

When selecting a Request Tickets template in Notion, it's important to be aware of certain features that might complicate or hinder your workflow rather than streamline it. Here are three key components to steer clear of:

Overly Complex Fields: Templates with too many specific fields can make ticket submission tedious and discourage users from completing the form.
Fixed Categorization: Avoid templates that do not allow customization of categories. Flexibility in categorization is essential for adapting the template to diverse needs and issues.
Lack of Integration Features: Templates should support integration with other tools used in your workflow. A template without integration capabilities can isolate your ticketing process, making data transfer inefficient.

Choosing the right template involves looking for simplicity, flexibility, and integration potential to ensure it enhances your team's efficiency and effectiveness in handling requests.

1Liste de tâches (Service client)

Utilisez ce modèle pour suivre l’avancement des tâches du service client au jour le jour. Les tâches sont assignées à une ou plusieurs personnes. Elles peuvent avoir un niveau de priorité et une date d’échéance. Chaque carte a sa propre page Notion dans laquelle vous pouvez ajouter des notes, de la documentation, des images et des sous-tâches.

Aperçu du modèle de Liste de tâches (Service client)

2API template

The API documentation template helps individuals, teams, and companies by providing a clear and organized structure for presenting API information, making it easier to understand and utilize. This in turn fosters better collaboration, streamlines development processes, and reduces time spent on troubleshooting. By improving API comprehension and usability, the template ultimately enhances productivity and the overall quality of applications built using the documented APIs.

3Suivi des bugs

Permettez aux gens de signaler des bugs dont ils peuvent ensuite suivre l'évolution au fur et à mesure qu'ils sont classés par ordre de priorité et résolus par l'équipe.

4Requêtes de fonctionnalités

Le modèle de requête de fonctionnalité simplifie le processus de gestion des suggestions de fonctionnalités internes. Cet outil offre une base de données pratique où les membres de l'équipe peuvent soumettre des problèmes ou des améliorations proposées. Il propose différentes vues pour trier par statut, type ou demandes personnelles, permettant un suivi efficace.

Aperçu du modèle de Requêtes de fonctionnalités

5New Hire Onboarding

6Suivi des retours

Le suivi des retours est un modèle complet qui relie les profils des clients, les demandes de commentaires et les documents d'exigences de produits (PRD) via une série de bases de données interconnectées, ce qui facilite la gestion et l'analyse des retours des clients. En favorisant une boucle de rétroaction plus étroite entre les clients, les chefs de produit et les ingénieurs de solutions, ce modèle permet à votre équipe de mieux comprendre les besoins des clients, de prioriser le développement de fonctionnalités et de conduire des améliorations continues des produits en fonction d'informations concrètes et basées sur des usages réels.

7Contact form

With Paperfrom you can build a powerful contact form on your website with added creativity and flexibility of Notions web pages. Everything is customisable to your brand so you can create an eye-catching UX that will wow your customers.

8IT Support Center & Issue Tracker

Your IT team’s external home. Store FAQs, knowledge articles as well as issue trackers and boards of live known issues.

Aperçu du modèle de IT Support Center & Issue Tracker

9Notion's feedback tracker

Collecting feedback is a necessary step in any growing startup looking to better their product. This feedback tracker helps you consolidate all your product feedback from different platforms into a single, accessible database. Use the Notion Web Clipper to quickly collect online suggestions and embed the details into a subpage.

You can prioritize certain features over others by breaking down feedback into quantifiable feedback tags. Use this template to give your customers a voice and drive clarity around what the team wants to run after.

Aperçu du modèle de Notion's feedback tracker

10Customer Feedback Tracker (with charts)

This template provides a starting point for tracking key product metrics and making charts to visualize them. It demonstrates how to measure and graph NPS score, which measures customer satisfaction 1-10. It also measures how disappointed customers would be if your product disappeared tomorrow, a metric popularized the the email client Superhuman. Finally, it shows an example of how to chart churn by month.

Aperçu du modèle de Customer Feedback Tracker (with charts)

Closing Thoughts

Utilizing these templates streamlines your request management process, ensuring efficiency and clarity. They are designed to be user-friendly and adaptable to any project or team size.

Start implementing these tools today to see immediate improvements in your workflow. Their customization capabilities allow you to tailor each template to fit your specific needs, enhancing productivity.

What is a Ticket Lifecycle?

The sequence of stages a request ticket goes through from creation to resolution, including submission, review, assignment, and closure.

What is an Escalation Path?

A predefined route that a request ticket follows when it requires higher authority intervention or specialized attention beyond initial support levels.

What is a Service Level Agreement (SLA)?

A formal document that defines the level of service expected by a customer from a supplier, laying out the metrics by which service is measured and the remedies or penalties, if service levels are not achieved.